• 30-Day Returns: You may return eligible items within 30 days from the date of delivery.
• No Restocking Fees: All approved returns receive a full refund with no hidden or additional charges.
• Fast Refunds: Refunds are processed promptly, typically within 7 days of receiving and inspecting your return.
• Return Shipping: Customers are responsible for return shipping costs, unless the item is damaged or incorrect.

• Contact Us First: Please email info@stride-ireland.com with your order number and reason for the return. Returns sent without prior approval cannot be accepted.
• Receive Approval: We will review your request and provide detailed instructions for returning your item safely.
• Prepare Your Item: Ensure the item is in its original condition, unused, with all tags and packaging intact. Pack it securely to prevent damage during transit.
• Ship the Item: Send the item back using a reliable shipping method. Keep your tracking information for reference.

Once your return is received and inspected, we will issue a full refund to your original payment method within 7 days. No restocking fees apply. Refunds may take additional time to appear depending on your bank or payment provider.

If you would like to exchange an item for a different size, color, or product, please contact us at info@stride-ireland.com. We will guide you through the exchange process quickly and efficiently.

If you wish to cancel your order, please notify us immediately at info@stride-ireland.com. Cancellations may not be possible once the order has entered processing or shipping stages.

If your order arrives damaged, defective, or incorrect, email us photos of the item and packaging to info@stride-ireland.com. We will arrange a replacement or provide the correct item as quickly as possible, at no extra cost to you.